Kingswin
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Kingswin Casino contact desk

Wait on hold or reach a human: contact Kingswin Casino

Reach our team on live chat, e-mail or phone, around the clock, every day of the week.

Talk to support Must be 18 or older to participate. Bonus subject to x37 wagering. Full terms on site.
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Right now

Reach a real person in minutes, not days

You will not sit in the wrong queue wondering whether anyone is there.

A human in two minutes

Best for anything urgent, a stalled withdrawal or a login problem, because a human usually answers within two minutes on chat.

Start the chat

E-mail support

Best for documents, statements or anything you want in writing; write to [email protected] and expect a reply within six hours.

Write to us

Can I speak to someone?

Best for a card or payment dispute you want to explain out loud; call +61 2 7732 6743, AEST, and usually get through in two minutes.

Call support
Your evening is our daytime

Kingswin Casino answers in your language and your hours

You will have the local number, the AEST hours and the right complaint path saved.

How to reach us

Australian phone: +61 2 7732 6743; Support time zone: AEST; Languages: English, German, Finnish, Norwegian; Support e-mail: [email protected]

Who supervises us

Regulator and licence: Malta Gaming Authority, MGA/B2C/412/2018

Where to get help

Gambling support: Gambling Help Online, Lifeline Australia, National Self-Exclusion Register

Five Things Ready

Before You Ask, Not After

Your Contact Checklist

Have these details to hand so the first reply can actually solve your problem.

  • Your registered e-mail address
  • Your account username or ID
  • The date of the issue
  • Any screenshots or reference numbers
  • Payment method used, if relevant
Kingswin Casino inbox guide

Skip the first reply: go direct to the right desk

You will have picked the desk that handles your issue, so nothing gets passed along.

Account desk

General support and login help: [email protected]; Document verification, KYC checks: [email protected]

Money desk

Deposits and withdrawals: [email protected]

Other desks

Complaints and escalations: [email protected]; Personal data and privacy requests: [email protected]; Business and partnerships: [email protected]

Faster answers

Know exactly when a human replies

Here every answer time is set out, so you know what to expect in your own state.

Live chat

Chat hours: Available around the clock; Chat first reply: 2 minutes; Times shown in: AEST

E-mail

E-mail address: [email protected]; E-mail reply: 6 hours

Phone

Phone number: +61 2 7732 6743; Phone waiting time: 2 minutes

Complaint route

Kingswin Casino handles complaints above support

Losing a dispute should never feel hopeless, so here is the route that reaches a ruling.

  1. 1

    Facts that get things moving

    Start with the team on chat, by e-mail or on the phone, and set out what happened with dates, amounts and any reference you already hold.

  2. 2

    A written trail you own

    By the end of that first exchange a ticket number sits with you, and each later message is answered on the timeline the tables above promise.

  3. 3

    Internal review, in writing

    Kingswin Casino passes unresolved cases to its internal review desk at [email protected], where a manager rechecks the evidence and replies in writing.

  4. 4

    Regulator as last stop

    Should that reply still leave you short, the Malta Gaming Authority takes the case as the licensing regulator, and you bring the same records with you.

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Faster clarity

Kingswin Casino answers the usual worries

What if my account sits unverified after I send documents?
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When documents land, three hours is the usual turnaround for a first check. Clear copies of your identity, address and payment proof keep it to that window. Anything blurred or expired adds a further round.
Do I need a reason to shut my account for good?
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Closing an account takes one request, made while chat or e-mail is open, and it is actioned the same day. Any balance still on the books is returned to your payment method once wagering is settled. Self-exclusion can be added at the same moment.
What if I cannot find who licenses this casino?
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Kingswin Limited, registered as 720139 in Anjouan, holds Malta Gaming Authority licence MGA/B2C/412/2018. That regulator supervises the games, the funds and the complaints process behind the site. Both the company number and the licence number sit on every page footer.
Where do I find what support needs to look up my account?
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Your registered e-mail address is enough to find the account, and support may ask for the last four digits of a payment card. Names, addresses and dates of birth on file can also confirm it. Nobody on the team ever needs your password.
Where do I send a request for my personal data?
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Requests for a copy or deletion of your personal data go to [email protected], which is watched by the data team. A copy normally arrives within a month of the request landing. Some records must be kept by law even after deletion is agreed.
What if I am not happy with the answer I get?
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If a reply leaves you flat, ask the agent to escalate it to a supervisor before the chat ends. Formal complaints go to [email protected] with your account e-mail and the history of what happened. Should that stall, the Malta Gaming Authority, the licence holder listed above, takes the case further.
Know your counterparty

Who actually holds your money?

An unfamiliar brand feels risky, so the registered company and licence are laid out plainly here.

Company
Legal name: Kingswin Limited; Company number: 720139 (Anjouan); Registered address: Tower Business Centre, Level 3, Tower Street, Swatar, BKR 4013, Malta
Licence
Regulator: Malta Gaming Authority; Licence number: MGA/B2C/412/2018
Written contact
Support e-mail: [email protected]